Capture Next Privacy Policy

Capture Next ("Capture Next," "we," "us," or "our") provides website design, lead capture, automated follow-up, and customer retention services to local service businesses ("Clients"). This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, sign up for our services, or interact with a website or communication system we've built on behalf of one of our Clients.

1. Who This Policy Covers

This policy applies to two groups of people:

• Visitors to our website and prospective or current Clients of Capture Next.

• End customers of our Clients — for example, someone who fills out a contact form, calls, or texts a business that uses a Capture Next-built website or follow-up system.

If you're an end customer of one of our Clients, that business's own privacy practices also apply, since they're who you're directly working with. Capture Next acts as a service provider helping that business manage its own customer communications.

2. Information We Collect

• Contact information you provide directly: name, email, phone number, business name, and details submitted through forms, including our own contact form or a Client's lead capture form.

• Communication data: records of calls, texts, and emails exchanged through systems we build or manage, used to provide the follow-up and retention features of our service.

• Website usage data: standard analytics information such as pages visited, device type, and referral source, collected through cookies or similar technology.

• Payment information: if you purchase a service from us, payment is processed by a third-party payment processor. We do not store full payment card details ourselves.

3. How We Use Information

We use the information above to:

• Provide and operate the services Clients have signed up for, including building websites, capturing leads, and sending automated follow-up communications on a Client's behalf.

• Respond to inquiries and provide customer support.

• Improve our website and services.

• Send Clients service-related updates and, with consent, marketing communications about Capture Next.

4. Text Messages and Automated Communications

Some of our services include sending automated text messages and emails to a Client's customers — for example, a missed-call text-back or an appointment reminder. Clients are responsible for obtaining proper consent from their own customers before enabling these features, and for honoring opt-out requests. Anyone who receives a text through a system we operate can reply STOP at any time to stop receiving messages, and that request will be honored.

5. How We Share Information

We do not sell personal information. We may share information with:

• Service providers that help us operate, such as hosting, automation, payment, and texting/email platforms.

• A Client, when the information relates to that Client's own customer — for example, a lead submitted through their website.

• Legal authorities, if required by law or to protect our rights or the safety of others.

6. Data Retention

We retain information for as long as needed to provide our services and for a reasonable period afterward, or as required by law.

7. Your Choices

You can ask to access, correct, or delete the personal information we hold about you by contacting us at [contact email]. If your relationship is with one of our Clients rather than with Capture Next directly, we may direct you to contact that business.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Security

We use reasonable safeguards to protect personal information, but no method of storage or transmission is completely secure.

10. Changes to This Policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do.

11. Contact Us

Questions about this policy can be sent to info@capturenext.com.